Case Study: Turnaround Through Unified Leadership
Challenge
The country Leadership Team of a global services faced declining financial performance. With accountability divided regionally rather than nationally, the 12-member Leadership Team operated in silos, jeopardizing the goal to double revenues within four years and become the company's #1 global market.
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Approach
Our coaching team implemented a systemic transformation focused on unified leadership. We delivered team coaching for the full leadership team, executive coaching for the General Manager, and established a new team charter emphasizing national collaboration, shared accountability, and collective rewards. Key actions included a TeamConnect 360 assessment, a clear 4-year roadmap, restructured team meetings, and cultivation of an enterprise-focused "big hat" mindset.
Impact
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6 months: Complete business turnaround with renewed team vitality and confidence recognized globally
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9 months: The country division became a model for collective leadership across the enterprise
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12 months: Team confidently on track to achieve 4-year goal of doubling in size and becoming #1 market
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"The team coaching has transformed how our US leadership team operates and
enabled us to generate much higher business performance just in the last year alone.
Team members have broken out of a siloed regional mindset and are
able to drive the overall US business together, building value for our global enterprise.”​
US Executive General Manager